At Still Ballistics, we strive to process and ship orders as quickly and accurately as possible. This Shipping Policy explains our shipping practices, customer responsibilities, and important information regarding order fulfillment and delivery.

By placing an order through our Website, you acknowledge that you have read and agree to this Shipping Policy.

1. Order Processing

Orders are typically processed within 3-5 business days after payment has been successfully received and verified.

Processing times may be extended during periods of high order volume, holidays, severe weather, inventory delays, or other circumstances beyond our reasonable control.

Orders are processed during normal business days, excluding weekends and recognized holidays.

2. Shipping Charges

Unless expressly stated otherwise during checkout, all shipping costs are the responsibility of the customer.

Shipping charges are calculated during checkout based on factors including:

• Package weight

• Package dimensions

• Shipping destination

• Selected shipping method

• Carrier rates

Any promotional free shipping offers, when available, are subject to the specific terms and conditions of the promotion.

3. Shipping Carriers

Still Ballistics may ship orders using one or more reputable carriers, including but not limited to:

• UPS

• FedEx

• United States Postal Service (USPS)

• DHL

• Other qualified shipping providers

Carrier selection is at the sole discretion of Still Ballistics unless a specific shipping option is selected by the customer during checkout.

4. Delivery Estimates

Estimated delivery dates are provided by shipping carriers and are estimates only.

Still Ballistics does not guarantee delivery dates and is not responsible for delays caused by:

• Weather

• Carrier delays

• Natural disasters

• Labor disputes

• Customs processing

• Incorrect addresses

• Supply chain disruptions

• Government actions

• Other events beyond our reasonable control

5. Risk of Loss and Damage During Transit

Once an order has been transferred to the shipping carrier and accepted for shipment, title to the products and the risk of loss or damage during transit pass to the customer, to the extent permitted by applicable law.

Still Ballistics is not responsible for products that are lost, stolen, delayed, or damaged while in transit after they have been accepted by the shipping carrier.

If a shipment arrives damaged, the customer should:

• Inspect the package immediately upon delivery.

• Retain all original packaging materials.

• Photograph the package and damaged items.

• Notify the shipping carrier promptly.

• Contact Still Ballistics within five (5) business days of delivery so that we may assist, where appropriate, with the carrier's claims process.

While we may assist customers by providing documentation or information needed for a carrier claim, Still Ballistics does not guarantee reimbursement, replacement, or recovery from the shipping carrier.

6. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Still Ballistics is not responsible for delays, additional shipping costs, lost packages, or returned shipments resulting from incorrect or incomplete addresses provided by the customer.

If an order is returned because of an incorrect address, refused delivery, or failure to claim the package, the customer may be responsible for:

• Return shipping charges

• Reshipping costs

• Applicable carrier fees

7. Lost or Missing Packages

If tracking indicates a package has been delivered but the customer cannot locate it, the customer should:

• Verify the shipping address.

• Check with household members or neighbors.

• Contact the shipping carrier.

• Contact local delivery facilities if applicable.

Still Ballistics is not responsible for packages reported as delivered by the carrier.

8. Shipping Restrictions

Still Ballistics reserves the right to restrict or refuse shipment to certain locations where prohibited by law, carrier limitations, or company policy.

Customers are responsible for ensuring that ordered products may legally be shipped to and possessed at the delivery destination.

9. International Shipping

If international shipping is offered, customers are responsible for all applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Value-added taxes (VAT)

• Other government-imposed fees

Still Ballistics is not responsible for delays caused by customs authorities or international shipping carriers.

10. Order Inspection

Customers are encouraged to inspect all shipments immediately upon receipt.

Any shortages, shipping errors, or items received in error should be reported to Still Ballistics within five (5) business days after delivery.

11. Shipping Insurance

Shipping insurance may be available through the selected carrier or at checkout, if offered.

Unless shipping insurance is specifically purchased or included, shipments may not be insured against loss or damage during transit.

Customers are encouraged to purchase shipping insurance for high-value orders.

12. Force Majeure

Still Ballistics shall not be liable for shipping delays or failures resulting from circumstances beyond our reasonable control, including natural disasters, severe weather, labor disputes, transportation interruptions, cyberattacks, public health emergencies, governmental actions, or other unforeseen events.

13. Changes to This Shipping Policy

Still Ballistics reserves the right to modify this Shipping Policy at any time. Updates will be posted on this page with a revised Effective Date.

Continued use of the Website or placement of orders following any changes constitutes acceptance of the revised Shipping Policy.

14. Contact Us

If you have questions regarding this Shipping Policy, please contact us:

Still Ballistics
Stillballistics@gmail.com